We see manufacturers and service Providers of Enterprise complex equipment being reactive to service. We use ML and IOT (where applicable) to not just be proactive but to drive efficiency around device, people and parts.
eKryp, provides an Intelligence layer drive actions for:
- Incident classification and assignment
- Technician assignment
- Resolution optimization
- Warranty management
- Parts planning
- Refresh vs Repair timeline.
Essentially, we make sure you send the right person to the right asset with the right part at the right time, every time!